General Information:

  • KLT Holdings / Kloudout LLC reserves the right to change and modify these terms and conditions at any time without prior notice.
  • KLT Holdings / Kloudout LLC does not accept price comparison.
  • All of the information (written or in images) presented on the website are exclusively for use of KLT Holdings / Kloudout LLC and they cannot be copied, printed or spread to a third party without authorisation from KLT Holdings /KloudoutLLC
  • All of the information notes on the hotels and pictures are to give you a general idea about the hotel. KlLT Holdings / Kloudout LLC cannot be held responsible in any way if the results are inaccurate or incomplete.
  • We will not be liable if we are unable to fulfil a booking by reason of, including and not limited to; fire, earthquake,flood, snowstorm, epidemic, explosion, strike, riot, civil disturbance, war, act of God, any failure or delay of any transportation, power or communications system or any similar events beyond our control. We will always, in any of these circumstances, do our best to provide alternative arrangements or refund any sum already paid unless we are bound by contracts with our suppliers which preclude us from obtaining a refund from them.
  • KLT Holdings / Kloudout LLC cannot guarantee the exact bedding type in the room or any special request such as a non smoking room or a room on a high floor. KLT Holdings / Kloudout LLC will forward such requests to the hotel but it will be subject to the availability of the hotel at the time of the arrival.
  • The hotel’s star rating, as mentioned in our system is the one stated by the hotel itself and it is subject to change at any time. KLT Holdings / Kloudout LLC aims only to give general information and cannot be held responsible for the star rating nor the hotel information.

Rates:

    • The prices are final at the time of confirmation. The booking will be finalized for the total amount confirmed on the system.
    • We reserve the right to amend all rates quoted in the event of any changes in Government taxes. Any such charges will affect new and existing bookings for passengers who have yet to stay at the hotel or utilise the service booked.
    • In addition the hotel has the right to cancel the booking if the passenger is attending any conference, congress,convention, trade fair or any special event and/or if they consider that the rooms are being blocked over one of the periods.

Client Nationality:

        • KLT Holdings / Kloudout LLC will ensure that they enter the nationality of the client when making a booking search. The rates displayed will be specific to the nationality entered. Any incorrect information regarding nationality may result in a financial loss and Travellanda cannot be held responsible for such losses.

Resort Fees:

        • KLT Holdings / Kloudout LLC cannot be held responsible for the resort fees that a hotel implement (mainly hotels in the USA). This fee is charged by the hotel directly and KLT Holdings / Kloudout LLC has no control over this practice.

Extra Charges Made By The Hotel:

        • KLT Holdings / Kloudout LLC has no responsibility for the extra charges at hotels such as parking fees, mini fridge,safety box, television remote, sauna swimming pool use etc. Such charges should be paid by the client directly to the hotel.
        • KLT Holdings / Kloudout LLC aims to inform clients of any supplements implemented by the hotel such as gala dinners or compulsory dinners during festive seasons. However KLT Holdings / Kloudout LLC cannot be held responsible for such supplements implemented by the hotel.

Fair Periods:

        • During fair periods, Exhibitions, Sporting Events etc. our prices may be closer or sometimes be higher than that portrayed by the hotel.
        • Occasionally you may be asked for the prepayment of the entire stay. If such prepayment should not reach us within the dates discussed, we reserve the right to cancel the reservation without issuing further warnings.
        • Some hotels may stipulate that bookings during Fair periods or high season are for a minimum stay. Once accepting the booking you will be liable for all the nights whereby no refund will be given. If cancelling or departing earlier full charges will apply.
        • Rooms may not be held for these periods in fictitious names. In such cases non-arrival charges may apply. If you do not book with the correct names, we reserve the right to cancel the booking and/or impose no-show/cancellation on behalf of the supplier.
        • Trade Fairs/Special Events bookings must not be made with fictitious names for you to hold space. Hotels may reject bookings made with abbreviations, such as TBA.
        • During fair periods some hotels do not accept bookings for more than 3 rooms for the same period. In the event that a booking has already been made, we will inform you accordingly.

No Show:

        • In case of a “no show” an invoice will be issued for the amount displayed in the cancellation policy at the time of booking. Please note, the amount can be up to 100% depending of hotel/supplier terms.
          Cancellations and Amendments
        • Reservations must be cancelled directly on the website and the terms of the cancellation can be found in the reservation. The acknowledgment in return will be the confirmation of cancellation, and it will be taken as the date & time for the cancellation. You the client are liable to pursue the acknowledgment.
        • At the time of booking the real name of passenger has to be entered. Hotels have the right to refuse any change of name and KLT Holdings / Kloudout LLC cannot be held responsible. This can happen in any hotel, including but not limited to the USA, where in some cases name changes are not allowed. In such cases the booking may need to be cancelled and re-booked if there is still space available. If the hotel rates have changed then the new rates will apply.
        • Cancellations after the deadline will results in a total loss of the full amount for the amount stated in the cancellation policy at the time of booking.
        • No clients are not allowed to cancel or amend directly with the hotel. Any cancellations or amendments made directly with the hotel are not considered valid. You the client should make all the cancellations or amendments and/or early check outs with KLT Holdings / Kloudout LLC authorisation using the online system or through email.
        • During particular periods (world fairs, congress or events), the terms of cancellation may vary. Please ensure that particular attention is paid to this.
        • Any amendment is on request and is not guaranteed.
        • In some cases a decrease of number of nights can increase the overall booking price. This may be the result of a promotion in place at the time of the original booking, which may not apply anymore.
        • Any kind of amendments might be considered as a new booking by the hotel/supplier and this may cause the change of the daily rates. In this case, KLT Holdings / Kloudout LLC will relay the new rate back to the client.
        • If a booking is made anytime 15 days before check-in date, be aware, there will not be a refund if you decided to cancel or change the reservations.

Book Out:

        • In cases where the hotel booked is included but not limited to closed, overbooked or has maintenance problems and cannot provide the rooms booked, KLT Holdings / Kloudout LLC is responsible for providing an alternative hotel with the similar category of the original hotel.
        • KLT Holdings / Kloudout LLC cannot be held responsible for the losses for the reallocation as it is beyond the control of KLT Holdings / Kloudout LLC.
        • KLT Holdings / Kloudout LLC will always try to provide a better alternative and/or compensation whenever possible but better alternative and/or compensation are not contractual in case of a book out.
        • On spot relocations the client/passenger must notify KLT Holdings / Kloudout LLC in the event of any hotel discrepancy upon arrival. Failure to so may affect future complaints or any compensation settlement.

Pending Reservations:

        • In some cases a hotel may appear available in the results but appears as pending at the time of booking. This is due to a technical issue.
        • In the event that a booking status is pending, our operations team will get in touch within 48 hours and we will do our best to confirm such booking. In the event this is not possible we will advise you to book an alternative hotel.

Payments:

        • We accept Visa, MasterCard and American Express all major card providers.
        • We do not accept cash, check or none credit card payments.
          Responsibility
        • KLT Holdings functions as an intermediary. We will not be held responsible for any damage that may arise from natural disasters including but not limited to floods, earthquakes, landslides and situations that cannot be linked to our company as acts of negligence.

Complains:

            • In case of emergency or if you have problem at the hotel/transfer, call us at 18007748109 or +44 20 3384 5410
            • and we are available 24/7. Please note we will NOT CONSIDER any complaint/refund if you do not call the above number in case of problems with our services.
            • KLT Holdings / Kloudout LLC does not take any responsibility for the quality of the hotel booked. Any complaints relating to hotel facilities, standard or quality do need to be brought to the attention of the hotel management at the time of the stay so the hotel can be given the opportunity to try and rectify the situation. If you have done this and not received a satisfactory resolution to the problem please contact. KLT Holdings / Kloudout LLC If an offer or reduction is made by the hotel where KLT Holdings / Kloudout LLC is required to resolve the issue later, the passenger will need to provide proof of this in writing endorsed and signed by the hotel.
            • KLT Holdings / Kloudout LLC team will get back to you between 5-30 working days depending upon the nature of your query.
            • In the event of a problem at the hotel which results in client having to pay, including but not limited to an unnecessary fee, for a service which is expected to be provided, the client is asked to obtain any receipts as proof of purchase. Upon the client’s return, please submit the receipt(s) to our Customer Service Department. Please note that we cannot refund any costs without the provision of a receipt. Please note that a full refund is not guaranteed.

Hotel Information and Facilities:

              • KLT Holdings / Kloudout LLC aims to provide the most up to date and correct hotel information but due to reasons beyond our control we cannot be held responsible for the hotel information, pictures and facilities of the hotel displayed on the website. Please do not hesitate to contact us or the hotel if any facility or a feature is important to you.
              • Hotel maps in the system are for information purposes only. For accurate information please refer to the address of the hotel in the voucher. For travelling directions and complete location information it is advised to contact the hotel directly.
              • In order to provide you with the best available rate and the widest range of hotels, KLT Holdings / Kloudout LLC has access to different wholesalers, providers and hotel chains. On the rare ocassion a hotel mapping issue may arise regarding the hotel name and address, please refer to the name displayed on the booking page and confirmation page (and not search page) where the final hotel information is displayed. KLT Holdings / Kloudout LLC cannot be held responsible if the client proceeds with this booking. It’s the client’s responsibility to check all the booking details (hotel name, hotel address, dates, room types etc.) before/after completing the reservation.

Termination:

              • KLT Holdings / Kloudout LLC reserves the right to withdraw access to their product, whether via the online booking system, XML or white label with immediate effect in the event of a breach of these terms and conditions.

Privacy Policy:

              • In order to purchase KLT Holdings / Kloudout LLC product we ask you to provide us with information about your travel correct information such us your full name as states on your passport or driver license, your credit card info with the correct address and needed information and agreeing the terms of, the Privacy Policy, you also consent and agree to us processing your data in the manner set out in the Privacy Policy. This Privacy Policy describes the information we collect and how we use that information. KLT Holdings / Kloudout LLC takes the privacy of your personal information very seriously and will use your information only in accordance with the terms of this Privacy Policy. We will not sell or rent your personally identifiable information or a list of our customers to third parties.
              • By accepting the Privacy Policy and User Agreement in registration, you consent to our use and disclosure of your personal information and direct us to do so in the manner described in this Privacy Policy above.

This Privacy Policy is incorporated into and subject to the terms of the KLT Holdings / Kloudout LLCTerms & Conditions.